Front Desk Customer Service Representative
- Bonus based on performance
- Flexible schedule
- Free uniforms
- Training & development
Benefits:
- Leadership roles
- Flexible hours
- Pay raise after training
- Valuable work experience
- Future references/referrals
- Summary: Promotes quality customer service and processes first point sales and registration transactions. Acts as the first point of contact for potential and current Goldfish Swim School-Sandy Springs customers and is responsible for presenting a positive image for the company.
- Addresses inquiries via phone, digital and in person and follows up timely
- Checks in students on the attendance tracking system and prepares lesson schedules for team members
- Resolves account matters and contacts guests for clarification purposes
- Maintains cleanliness of areas: front desk, Snack Shack, changing rooms, restrooms, and observation space
- Updates informational displays with accurate and timely promotions and literature
- Monitor Snack area and provide guidance to Snack Shack staff.
- Ability to work with children
- Problem solver and creative thinking skills to identify and resolve challenges
- Excellent communication and organizational skills
Tropical Vibes & Impacting Lives!
You feel it the moment you walk in. There’s more than vibrant colors, a tropical theme and happy children. There’s something different, something extraordinary. Something truly GOLDEN. It’s passion. Not just a passion for kids or a passion for swimming…it’s a special passion for changing – even saving – lives, by being a part of kids learning to swim.
When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You’re also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it’s more than a job - it’s an endless pool of possibilities, opportunities and life-changing moments!
Making Waves with Passion, Purpose & Core Values!
At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!
We go above and beyond with every detail to create a GOLDEN Experience!
We believe in nurturing a culture that provides WOW! Customer Service
We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust
We meet and exceed expectations so you see Extraordinary Results
We make a big deal about life’s accomplishments by remembering to Celebrate!
Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.
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