Sr. International Accounts Receivable Analyst

Job Summary

The Sr. International Accounts Receivable Analyst performs monthly billing/collections functions but also serves as key intermediary for our franchisees and their GTFs operational lead in a fast-paced, deadline driven environment. This position performs monthly billing, collections, cash application, and customer reconciliations. This function requires strong organizational and research skills to track the status of accounts and resolve outstanding issues in a timely manner. In addition, the position requires strong verbal and written communication skills to facilitate internal and external customer understanding of the account status.

Responsibilities also include preparation of accounts receivable reports and franchisee account detail to facilitate payment of all invoices and collection of past due accounts.

Essential Functions

-Post and apply cash receipts daily to ensure minimal payments are unapplied on the customer account

-Setup new accounts in FCRM and AX weekly to ensure proper sales order integration

-Perform the monthly billing process, including manual updates for compliance needs of each country

-Maintain organized notes on customer status to best support internal/external customers

-Prepare details needed for A/R aging report reviewed with Operations team on a monthly basis

-Analyze franchisee payment trends and open receivables to provide AR updates weekly and/or as needed.

-Research and resolve disputed receivables, double billings, short pays, sales integrations etc.

-Assist in preparation of Bad Debt analysis.

-Work with internal resources to develop action plans for delinquencies and other franchisee account issues.

-Review accounts for collections and following dunning letter process deadlines

-Update tracker file for friendly emails, dunning letters, and payment plans.

-Respond timely to International Operations team and franchisees to maintain great communication.

-Ensure a high level of customer service to internal and external customers.

-Maintain a system to track the progress of any adjustments to sales orders, journals, franchisee account balances, bank activity, or any other outstanding items that require additional follow-up

-Assist in various other special projects as needed for the Revenue & Accounts Receivable -Director or other members of management for both GTFs Corporate and the brands.

-Support transition from old to new ERP – Transitioning from Microsoft AX to NetSuite in 2026

Education

Bachelor's Degree, Pref

Work Experience

-4-7 years, Accounts Receivable experience, Pref

-International Accounts Receivable experience, Pref

-Knowledge of Microsoft Office Suite--Intermediate skills in Excel, Req

-Quick service, franchise operations, hospitality industry experience a plus

-Experience exporting billing information from subledger and formatting data in excel for customer presentation and/or reconciling to customer data.

-Working knowledge of a Data Management program including creating and running queries, Pref

Skills & Abilities

-Bilingual—Spanish, Pref

-Excellent interpersonal skills with a demonstrated ability to be flexible and effectively work with others as a team

-Extremely detail-oriented, quick learner and ability to work independently

-Possesses a high degree of drive and ability to produce results/accomplish goals in a fast-paced work environment

-Excellent communication, organization and problem-solving skills

-Demonstrated track record for flexibility and urgency in prioritizing and organizing projects

-Attention to detail