Online Project Portal makes permits easier for contractors and residents

Brookhaven, GA March 11, 2024 – Brookhaven’s Project Portal makes permits easy – all just at a touch of a button. The portal provides a starting point for all projects, helping customers with permit issuance, site plan review, and building inspections. The Project Portal allows every step of the permit process to be completed electronically, making it a paperless system as a part of the City’s commitment to sustainability.The Project Portal allows users to:

• Submit plans, and documents electronically, instead of the expense and inconvenience of printing and submitting multiple sets of paper plans.
• Apply for building permits, land development permits, land use petitions, and administrative permits online instead of at City Hall.
• Download plan review comments and approved plans from the portal.
• Make fee payments online.
• Schedule inspections from a mobile device 24/7.
• Check permit status and inspection results from the field at the user’s convenience.
• Receive email notifications about review comments, permit approvals, code enforcement case updates, and inspection results.
• View open permits, zoning cases, and code enforcement cases on the portal map.

Updates to the Project Portal include a new format for the dashboard, which makes navigating and accessing projects easier for the customer. The goal is to streamline the process and create a better customer experience. Other updates include:

• Categories and information radial buttons for permit types
• Streamlined upload process
• Visibility of plan review commentary with the Project Portal
• Improved fee-paying process

The Brookhaven Project Portal is a tool that makes the permitting process more efficient for customers. Find out more here: https://www.brookhavenga.gov/commdev/page/building-permits.This is just the beginning of restructuring the permit process for an overall improved customer experience.